Duplicate or accidental charge
If you were charged more than once for the same billing period or your card was charged by mistake, CDLReach will review the billing record and issue the appropriate refund.
Refund Policy
Simple refund rules for billing situations that can be verified.
CDLReach handles refunds for clear billing mistakes, provisioning failures, and written guarantee cases. This page describes when a refund may be approved and when it will not be issued.
Eligible Cases
Refunds may be granted in these situations.
Billing error
If the amount charged does not match the plan or written pricing you agreed to, we will correct the error and refund any overcharge.
Service not provisioned
If your account was never activated or CDLReach failed to provision the purchased service, you may request a full refund for that unused subscription period.
Written guarantee not met
If CDLReach offers a specific written onboarding, trial, or performance guarantee and that guarantee is not met under the stated terms, we will honor the refund or credit described in that offer.
Not Eligible
These situations normally do not qualify for a refund.
- Partial refunds for a month after the service has already been actively used
- Failure to cancel before the next billing date
- Low usage, change of mind, or internal staffing changes
- Custom onboarding, implementation, setup, or integration work already delivered
- Accounts suspended or terminated for misuse, abuse, or violation of platform terms
How To Request
Submit your request within 14 days of the charge.
Email mukhammad@cdlreach.com with your company name, billing email, invoice or charge details, and a short explanation of the issue. We will review the request and reply after validating the billing record.
Approved refunds are returned to the original payment method. Enterprise agreements or custom contracts may follow separate written refund terms.